Privacy Policy for Māui's Morsels
At Māui's Morsels, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit our online platform, interact with our services, or make purchases. We operate in compliance with applicable privacy laws, including the New Zealand Privacy Act 2020.
Information We Collect
We collect various types of information from and about you, including:
- Personal Identifiable Information: This includes information you provide directly to us when you make an inquiry, place an order for custom-designed cakes, individual pastries, celebration cakes, wedding cakes, or corporate event catering, or subscribe to our newsletter. This may include your name, email address, phone number, and billing/delivery address. For custom orders, details relating to event dates, themes, and dietary requirements may also be collected.
- Payment Information: When you make a purchase, we collect payment details such as credit card numbers or other financial information. This information is processed securely by third-party payment processors and is not stored directly on our servers.
- Usage Information: We automatically collect certain information about your device and how you interact with our online platform. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our services are used and to improve your experience.
- Communication Information: Records of your communications with us, including emails, direct messages, or phone call summaries, may be retained to assist in customer service and to improve our service offerings.
How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: This includes processing your orders for artisan cakes, pastries, baked goods, dessert platters, confectionery items, and artisan bread, fulfilling your requests, managing your accounts, and ensuring the smooth operation of our coffee and tea service.
- To Communicate with You: We use your information to send order confirmations, updates, delivery notifications, respond to your inquiries, and provide customer support.
- To Personalize Your Experience: We may use information to tailor our product offerings and recommendations to your preferences.
- For Marketing and Promotional Purposes: With your consent, we may send you newsletters, special offers, and information about new products or services. You can opt-out of these communications at any time.
- For Internal Analytics and Improvement: To understand how our online platform is used, to improve our products and services, and to develop new offerings.
- For Security and Fraud Prevention: To protect our online platform, our customers, and our business from fraudulent activities and unauthorized access.
- To Comply with Legal Obligations: To meet our legal and regulatory requirements.
Disclosure of Your Information
We do not sell your personal information. We may share your information with third parties in the following circumstances:
- Service Providers: We engage trusted third-party service providers who assist us in operating our business, such as payment processors, delivery services, and IT support. These providers are obligated to protect your information and only use it for the purposes for which they were engaged.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Your Rights
Under applicable privacy laws, you have certain rights regarding your personal information, including:
- Right to Access: You have the right to request a copy of the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
- Right to Deletion: In certain circumstances, you have the right to request that we delete your personal information.
- Right to Object: You have the right to object to the processing of your personal information in certain circumstances.
- Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below.
Children's Privacy
Our online platform and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post any changes to our Privacy Policy on this page. Your continued use of our online platform after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:
Māui's Morsels
87 Te Papa Street, Level 1,
Wellington, Wellington Region, 6011,
New Zealand